Conditions de service

Terms of Service

Last updated: January 22, 2026

1. OVERVIEW This website is operated by Onysse. Throughout the site, the terms "we," "our," and "us" refer to Onysse. By visiting this site and/or purchasing a product from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms").

2. ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence. Our products, specifically hair care items, must be used strictly in accordance with the provided instructions. We decline all responsibility in the event of product misuse.

3. ACCURACY OF INFORMATION AND PRICING

  • Products: We strive to display the colors and images of our  products as accurately as possible.

  • Pricing: Prices for our products are subject to change without notice. Unless otherwise stated, prices include applicable taxes.

  • Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products that we offer.

4. ORDER AND PAYMENT The sales contract is concluded once you validate your order on the platform. We accept major payment methods (Credit Cards, PayPal, etc.). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. SHIPPING AND DELIVERY By placing an order on Onysse.com, you acknowledge and accept the following estimated delivery timeframes:

  • UK: 3 to 10 business days.

  • International (including Australia): 4 to 10 business days. These timeframes are provided for informational purposes only. Onysse cannot be held responsible for delays caused by customs services or local carriers. Shipping costs are calculated at checkout.

6. RIGHT OF WITHDRAWAL AND RETURNS In accordance with applicable consumer laws, you have a 30-day window to withdraw from your purchase. However, for hygiene and safety reasons, . Return shipping costs are the sole responsibility of the customer. For more details, please consult our Return Policy.

7. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee that the results obtained from the use of our products will be identical for every user, as effectiveness depends on individual hair types and conditions. In no case shall Onysse be liable for any indirect, incidental, or consequential damages resulting from the use of the site or the products.

8. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws in force. For sales within the German market, mandatory German consumer protection laws shall apply.

9. CHANGES TO TERMS OF SERVICE You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

10. CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: contact@onysse.com.