Politique de retour et de remboursement

1. Right of Withdrawal (Widerrufsrecht)

In accordance with European legislation, you have 14 days from the date of receipt of your order to request a return.

2. Important Conditions (Hygiene)

The product must be sealed, unused, and in its original packaging.

Any product that has been opened, tested, or whose protective seal has been removed will not be eligible for a refund for health and hygiene reasons.

3. Delivery Times

We ship our products from our logistics centers with the following delivery times:

UK and Australia: 3 to 10 business days.

International: 5 to 12 business days.

Note: If your order has not arrived after 20 business days, please contact us immediately at contact@onysse.com.

4. Return Procedure

To initiate a return, please follow these steps:

Send an email to contact@onysse.com with your order number and a photo of the sealed product.

Once your request is validated, we will provide you with the return address.

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part during shipping.

5. Refunds

Upon receipt and inspection of your return by our team:

We will notify you by email whether your refund has been approved or denied.

If approved, the refund will be automatically issued to your original payment method within 5 to 10 business days.

6. Defective or Damaged Products

If you receive a product damaged in transit, please contact us within 48 hours of receipt at contact@onysse.com with photos of the damage. We will send you a replacement product free of charge.